Shipping policy

Last Updated: November 01, 2025

1. Overview

At Liftcel, we are committed to delivering your premium pet accessories safely and efficiently. This Shipping Policy outlines our shipping methods, delivery times, costs, and procedures.

2. Shipping Coverage

International Shipping: We proudly offer worldwide shipping so our premium pet accessories can reach you wherever you are.

Shipping Restrictions: We do not ship to India. We reserve the right to refuse shipments to certain locations based on carrier restrictions, legal requirements, or security concerns.

P.O. Boxes and Military Addresses: We only ship to complete physical addresses. P.O. Boxes and APO/FPO/DPO addresses are not supported.

3. Processing Time

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day. During peak seasons, processing may take up to 3–4 business days.

You will receive:

An order confirmation email after purchase
A shipping confirmation email with tracking details once your order ships

4. Delivery Time

Standard Delivery: Estimated delivery is 7–10 business days from shipment. Including processing, total time is usually 8–12 business days.

Variations: Delivery times may vary due to location, customs processing, weather, carrier delays, or holidays.

All timeframes are estimates and not guaranteed.

5. Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, shipping method, and order value.

Free Shipping Promotions:

Offered occasionally for limited periods or regions
Minimum order values may apply
Applies only to standard delivery

Multiple items are shipped together whenever possible. If split shipments are needed, no additional shipping charges will apply.

6. Shipping Methods and Carriers

We use trusted carriers such as DHL Express, FedEx International, UPS Worldwide, local postal, or regional courier services. Carrier selection is based on destination and service availability.

Tracking information is provided via email once your order ships.

7. Delivery Procedures

Signature Requirements: Some shipments may require a signature. If unavailable, the carrier will leave a delivery notice for pickup or redelivery.

Safe Place Delivery: Carriers may leave packages in a secure location at your address. We are not responsible for packages left per carrier policy.

Delivery Attempts: Most carriers make 2–3 attempts before holding the package at their facility. Unclaimed packages will be returned to us.

8. Shipping Address

You are responsible for providing accurate and complete shipping details, including apartment or unit numbers.

Address Changes: Contact us at liftcel@outlook.com immediately if you need to update your address before shipment. Once shipped, addresses cannot be changed.

Returned packages due to incorrect addresses will incur reshipping costs.

9. International Shipping

International orders may be subject to import taxes, customs duties, and fees — these are the buyer's responsibility.

We accurately declare the value and cannot mark shipments as gifts or undervalue them.
If customs fees are refused, the order will be returned and all related costs (including a 20% restocking fee) will be deducted from any refund.

We are not responsible for customs delays.

10. Delivery Issues

Lost Packages:

Contact the carrier first and file a claim.
Then email us with your order and tracking number.
If verified lost, we'll resend or refund the order.

Damaged Packages:

Take clear photos of damage and email us within 48 hours.
Keep all packaging until the issue is resolved.

Stolen Packages: If tracking shows delivered but you haven't received it, check with neighbors and contact your local carrier office. We are not responsible for stolen packages but will assist in carrier claims.

Delays: If your package is delayed beyond 10 business days from the estimate, contact us for assistance.

11. Undeliverable Packages

Packages may be marked undeliverable due to incorrect addresses, unavailability, or unpaid customs fees.

Returned undeliverable packages will:

Exclude original shipping cost from refunds
Be subject to return shipping deduction and possibly a 20% restocking fee

12. Order Changes and Cancellations

Orders can be cancelled or modified before shipment by contacting us.

Once shipped, orders cannot be cancelled or changed.

Refunds for cancellations before shipment are processed within 3–5 business days.

13. Multiple Orders

Each order is shipped separately and includes its own tracking number. Combined shipping is not offered.

14. Insurance

All shipments are insured during transit for their full value. Claims typically process within 7–21 days, depending on the carrier.

15. Peak Seasons and Holidays

During busy periods such as Black Friday or Christmas, processing may take 3–5 business days and delivery may take longer. Order early to ensure timely arrival.

16. Bulk and Business Orders

For orders of five or more items or business purchases, contact liftcel@outlook.com for special arrangements or discounts.

17. Notifications

You will receive email updates for: